FAQs • Hudson, WI • CivicEngage

How do I set up, change or cancel water and sewer service?: PROPERTY OWNERS (not rental units) If you need to establish new service, change service or discontinue service, you should complete the utility change form available at this link. Property owners (not rental units) may also contact Krissy Collins in the Utility Billing Department at 715-386-4765, ext. 128. A meter reading will need to be scheduled with charges calculated in order to close the account for the previous property owner. RENTAL UNITS All changes in the party responsible for the billing on rental properties must be submitted by the owner of the property in writing by using this form. All changes in the party responsible for the billing on rental properties must be submitted by the owner of the property in writing. For changes in ownership, a meter reading will be scheduled with charges calculated in order to close the account. The City provides a notice to the owners of rental properties of unpaid utility billings within 14 days after the due date for the bill. ALL CUSTOMERS Please include a call back number in any voice messages or email messages, so the billing staff may contact you to make certain they have all of the information they need to establish service and so they have the opportunity to explain the billing process and charges to you.

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Utility Billing

1. How do I set up, change or cancel water and sewer service?: PROPERTY OWNERS (not rental units) If you need to establish new service, change service or discontinue service, you should complete the utility change form available at this link. Property owners (not rental units) may also contact Krissy Collins in the Utility Billing Department at 715-386-4765, ext. 128. A meter reading will need to be scheduled with charges calculated in order to close the account for the previous property owner. RENTAL UNITS All changes in the party responsible for the billing on rental properties must be submitted by the owner of the property in writing by using this form. All changes in the party responsible for the billing on rental properties must be submitted by the owner of the property in writing. For changes in ownership, a meter reading will be scheduled with charges calculated in order to close the account. The City provides a notice to the owners of rental properties of unpaid utility billings within 14 days after the due date for the bill. ALL CUSTOMERS Please include a call back number in any voice messages or email messages, so the billing staff may contact you to make certain they have all of the information they need to establish service and so they have the opportunity to explain the billing process and charges to you.

2. How can I pay and view my utility bill online?: Enter the online bill pay site.... Online Bill Pay

3. Can I have my utility payment automatically withdrawn from my bank account?: If you wish to have your payment automatically deducted from your checking account, please print and complete the form below, then return it to the City with your next utility payment.
Hudson Utilities Automatic Bill Pay Form

4. When is my quarterly utility billing mailed to me?: The City of Hudson mails quarterly statements for water and sewer service during the third week of the following months: January, April, July and October and are due on the 15th of the following month. If you do not receive a quarterly statement by the last day of the months noted above, please contact the Utility Billing Department at the number noted above. A regular number 10 envelope is used, with bright blue lettering indicating "UTILITY BILL ENCLOSED." This format provides more security and confidentiality, plus space for more information.